CRM Telephony Integration



CRM Telephony Integration

Global Vision Technology  provides a Telephony Integrated system with CRM that allows a Customer Support team to communicate with Client from a single centralized system and can make a call with a single click. CRM software is essentially meant to address the needs of marketing, sales and customer service and support divisions within an organization and allow the three to share data on clients to improve sales and customer service.

What are the benefits of CRM Telephony System?

A good CRM Telephony Integration or VOIP Integration program will allow a business to effectively manage a large number of customers, increase the value of each customer to the company, retain good customers, and determine how customers can be given a higher level of service. CRM software is able to improve sales and customer relationships because:

  • Click To Call : You can make Outbound Calls with a single click from Leads , Accounts , Contacts and You can receive the Inbound Calls from CRM System with a nice User Interface system.
  • Interactive Voice Response (IVR): It can add a Telephone Operator Layer for you , You can add Extensions and Phone Directory , you can also manage Voice Tones , Custom messages for your Clients.
  • Call Forwarding: You can do Calls forwarding if someone calls after working hours and It can be transferred to your Personal Phone and save your Business.
  • Call Recording : You can also record the calls for Quality and Training purpose .

Additional monitoring tools available as part of this integration, for boosting the call center productivity

  • Live Real System to view, monitor, hear your agents speak on a real-time basis
  • Live Reports Access to view & monitor key call center metrics average talk-time, average pick-up time, call connect ratios etc.
  • Managers can have real time view of call center load to help plan for additional resources to handle peak traffic time
  • Access to over 50 reports to review & improve Customer Support productivity

CRM Telephone Integration can completely automate your Customer Support Department and You can provide value added services to your Clients which help you to increase the Business .

It will be a complete Cloud based Solution There will be no infrastructure cost for users , We will completely manage it and There will be support team which will manage all the operational activities.

Your Admin team can simply configure it with our Cloud Servers and It can be connected through Landlines , Mobile , Web Call , CRM system with good User Interface system.

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