In a future-ready high-tech enterprise, ‘return on innovation’ is the new ROI, being ‘dynamic’ is the new ‘static’ and product engineering is the ‘new shop floor’. It’s possible. But how can companies get here? The opportunity lies in keeping pace with the rate of change in market needs and business strategies, while successfully navigating a continuous cycle of new business models and better operational execution.
The differentiator for high-tech companies, however, lies in understanding changing needs and responding through an integrated dynamic approach – enabling them to craft the future while others follow.
Core vs. context: Mature communications operators have typically grown through consolidation; and the addition of bolt-on solutions to an existing infrastructure for handling new services. The result? Complex, unwieldy and often isolated operating models. Competing with more agile players will require enterprises to simplify key operational requirements such as customer understanding and responsiveness, on-going cost reduction, usage-based pricing, and bundled offerings.
Continuous evolution of technology: Socio-technological forces like the shift from desktop to mobile computing, the emergence of developing economies, the personalization of customer engagements and increasing bandwidth have created an enormous opportunity for high-tech enterprises to innovate their business models, product lines and customer service processes.
Product engineering is the new shop floor: For traditional manufacturing companies, addressing efficiency and quality issues through Lean and Six Sigma was the norm. High-tech companies face a new normal – their ‘shop floor’ comprises product engineering divisions spread across the globe. To enhance throughput of products and new intellectual property, the way forward is to create collaboration platforms, build reusability and use standard operating tools and procedures.
Gvt helps communications enterprises stay on top of change, helping them connect, collaborate and communicate better by addressing their challenges in three key areas: business transformation, accelerating innovation and efficient operations.