CRM SERVICES



CRM Services

CRM Services

Global Vision Technology CRM practice is driven by the philosophy that we work for our customers. At Global Vision Technology we believe that Customer Relationship Management is a strategy to help attract, retain and grow a profitable customer base. And the CRM packages are merely a means to help execute the CRM strategy.

Global Vision Technology provides end-to-end CRM services that include devising CRM strategy, CRM package evaluation, feasibility analysis, implementation, upgrade, data migration and post-implementation support.

At our CRM practice we measure the success of our CRM projects using various metrics:

  • ROI on investment in CRM licenses and implementation by the client
  • Recovery of initial investment through cost savings and increased revenues
  • Reduced Transaction volume
  • Reduced Transaction level cost
  • Increased visibility of customer view

CRM Service Offering

Global Vision Technology offers end-to-end enterprise solutions ranging from package selection to application support and maintenance.

Consulting

  • Feasibility Analysis
  • Technology Evaluation & Selection
  • Project Scoping
  • Metrics Reporting & ROI
  • Proof-of-Concept development
  • Application Audit & Health Check

Implementation

  • Implementation Strategy
  • Functionality Mapping & Gap Analysis
  • Data Migration,
  • Conference Room Pilot & Training
  • Full Cycle Implementations & Deployment
  • Global Rollouts
  • Release Management

Customization & Integration

  • Custom Object Development
  • Custom Reports Development
  • Integration – Data, Process level – EAI / CTI

Upgrade Services

    • Application/Product Upgrade
    • Database Upgrade
    • Data Conversion and Migration
    • Object Migration

 

QA and Testing Services

  • Testing Process Consulting
  • Manual, System and Integration Testing
  • Load Testing
  • Fail Over and Availability Testing
  • Test Cases Automation
  • Reporting Services

Business Intelligence and Analytics

  • Need Analysis
  • Data Load/ETL
  • Custom View & Report Development

Customer Data Integration

  • Unification of Customer Data
  • Multiple Version Integration
  • Real Time/Batch Data Cleansing

Support and Maintenance

  • Application Support
  • Customization Support
  • Database Administration
  • Application Administration
  • Performance Tuning

Products and Technologies

Global Vision Technology provide CRM services related to the leading enterprise packages:
    • Siebel
    • Oracle E-Biz CRM
    • PeopleSoft
    • Microsoft Dynamics

 

  • mySAP
  • Vantive
  • SalesForce.com

Methodologies and Tools

Global Vision Technology has developed mature and best in class methodologies, processes and reusable tools that help client get jump start over their CRM initiatives. These assets have evolved over years of experience in various projects. They can be customized to suit specific engagement need.

Our Value Proposition

Global Vision Technology CRM practice is a leading solution provider where customer management is a very vital component of business strategy. Our deep knowledge of business processes in Sales, Marketing, Support, Service and Analytics help companies realize their business goals in terms of improved customer service, increased revenue, greater market reach, better business processes and lower operational cost. Our methodologies, processes and toolkits accelerate delivery engagements and offer greater value. Our strategic alliances with leading product vendors and partnership approach help companies stay current with technology trends.

Our CRM Services have been highly acclaimed by some of the world’s top organizations.

  • Global Financial CRM Services Company
  • Leading European Airline
  • Global IT & SI Service Provider
  • Leading ICT Services Provider
    • ePayment CRM Services Company
    • Major BPO & IT Services company
    • Leading Insurance Company
    • Leading Semiconductor Company

 

To find out more about CRM , please click here
contact-us-icons1
to conduct a free call