CRM – principles, strategy, solutions, applications, systems, software, and ideas for effective customer relationship management

CRM Solution

Customer Relationship Management, or CRM, is an essential part of modern business management. This CRM article is provided by Ellen Gifford, who specialises in helping organizations develop excellence in CRM, and this contribution is gratefully acknowledged.

What is Customer Relationship Management, or CRM? Customer Relationship Management concerns the relationship between the organization and its customers. Customers are the lifeblood of any organization be it a global corporation with thousands of employees and a multi-billion turnover, or a sole trader with a handful of regular customers.

SugarCRM Solution

SugarCRM is the world’s leading provider of open source customer relationship management software. Over 7,000 customers and more than half a million users rely on SugarCRM to execute marketing programs, grow sales, retain customers and create custom business applications. SugarCRM runs on the leading cloud computing platforms, including Amazon EC2, Microsoft Azure, Sugar On-Demand and Private Clouds, offering customers unparalleled choice and control of their data and deployments.
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SalesForce CRM

SalesForce is a pioneer in web based online on demand CRM solutions. Over the past few years it has built a reputation for providing end to end solutions for various industries spread over multiple domains. The CRM suite is designed to cater for a newbie to customer relationship management as well as to meet industry strength requirements. It is imperative that businesses manage their work force to meet challenges proactively. Salesforce assists businesses to achieve this objective effectively.
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VTiger CRM

vTiger CRM is a free, full-featured, 100% Open Source CRM software ideal for small and medium businesses, with low-cost product support available to production users that need reliable support. vTiger CRM is a widely used product with millions of users in across the world. It has a vibrant community of users driving the product forward, and contributing to it’s development. We are happy to provide you with powerful business customer relationship management solutions built over LAMP / WAMP (Linux / Windows, Apache, MySQL and PHP) technologies.
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