CRM Software

Sales and Marketing

1) Align sales and marketing resources to drive greater service revenue.                                                
2) Develop and execute targeted, installed-base marketing campaigns
3) Generate and process service contract quotations with sales and marketing software
4) Bundle products and services to increase share-of-wallet for services

Why CRM Software is important for your Business

1) CRM helps you ditch clunky processes and manual effort so you can get on with business.
2) You’ll find more leads, close more deals, keep more customers and grow your business
3) One place to store all customer information means your conversations are always personal, relevant, and up to date

Service Contract Management

1) Better manage your service contracts to efficiently meet customer expectations and drive revenue.
2) Manage service-level agreements and automatically verify entitlement
3) Alert agents to proactively engage customers as their contracts near expiration
4) Support service contracts, including parts-and-labor and usage-based agreements

Customer Service and Support

1) Improve end-to-end customer service and support processes, and access all customer information from one convenient location.
2) Access information on service histories, contracts, and service entitlements
3) Give customer care reps intuitive, interactive access to service information
4) Better manage and document customer engagement activities

Installed-Base Management

1) Stay up to date with the complete history and condition of your customer installed-base to maximize up-time and cross-sell opportunities.
2) Track customers’ installed products with graphical hierarchical representation
3) Ensure support for new products that require various levels of service
4) Maximize uptime with planned and routine maintenance

Channel Service

1) Improve first-contact resolution with the resources needed to resolve issues quickly – using first-class channel service software.
2) CRM Software will Manage and assign external resources to customer services orders
3) Enable third-party technicians to receive, execute, and confirm service orders
4) Enhance communication and coordination with service delivery partners

Mobile CRM

1) CRM Software mobile application facilitates instant access to real-time data .
2) Mobile app will help your Sales rep to log meetings and call on go.
3) Mobile app will help your Sales Rep to automate the sales process
4) Support service contracts, including parts-and-labor and usage-based agreements

Warranty and Claim Management

1) Manage the entire warranty and claims process, from return merchandise authorization (RMA) to receipt and inspection.
2) Coordinate with third-party logistics providers to ensure timely customer credits
3) Ensure that goodwill allowances are a rare occurrence

To find out more about CRM , please click here
to conduct a free call